10/06/2019

Knowledge Management

Knowledge Management has a role to ensure that people have the knowledge they need where they need and when they need, i.e. the real knowledge in the right place and at the right time. There are many definitions of knowledge management, such as:
• Knowledge management is to discover, develop, utilize, deliver, and absorb knowledge inside and outside the organization through an appropriate management process to meet current and future needs. (Ouintas, Lefrere and Jones, 1997).
• Knowledge management is a process that helps organizations find, select, organize, disseminate, and transfer important information and expertise necessary for activities. (Gupta, Iyer and Aronson, 2000).
• Knowledge management is getting the right information to the right people at the right time, helping people create knowledge and sharing and acting on information. (Holm, 2001).

Strategic view on knowledge management considers the union between technology and human factors as a basis for market survival. Some authors even differ the very nature of the concept of knowledge management from other strategic concepts just according to passion, courage and confidence of a knowledge leader.

Knowledge management requires turning personal knowledge into corporate knowledge which can be shared and appropriately applied in the organization. It is most commonly defined as the collective knowledge, including experience, skills, information and data of an organization. Three key factors of knowledge management are people, technology and organizational processes. This concept of management is a key activity in organizations because knowledge is considered to be the most important resource that provides competitive advantages and competitive markets.


Knowledge management aims to increase the efficiency and effectiveness of an organization, allowing employees at all levels to use their knowledge, experience and skills in order to get the right information that will enable the achievement of an organization's goals. That is, actually, the most effective usage of intellectual capital of a business

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